All the businesses in the world get to deal with different statistics, circumstances, experiences, partners and clients as well. Especially the business owners get through many irritating and frustrating customers to deal with. Similar in the case of estate agents. Estate agents in the course of their job met many bothering and annoying customers who make their tasks and assignments hell. Such clients and customers will frustrate the whole business place and make your job hell by placing unreasonable demands and instructions. It does not matter how much experience you have in the field. You will face various challenging customers. A list of such trash customers is given below. You will quickly then identify such customers and handle them easily.
Sometimes the estate agents come across with such client who pretends to be aware of the history of the properties in the area. He brags about all the facts of the property. He knows why the dealer wants to sell it. He knows all the defects of the property. Such type of clients is very challenging. They have all the information regarding the property. Now you have to show some different and unique efforts to save your job. But the constant references becomes tiresome at a point which makes the agents irritate and in the result they do not have any interest in dealing with such clients.
Such kind of clients is very irritating. They ask estate agents about everything. They will take questions about everything you do, say or even think. They want to get the details of all the things which are helping in creating a perfect deal. They will demand the agents about the updates on showings, number of online views and your marketing strategies for the property. The will interfere with planning. They want to have the feedback instantly after having any show up of the property. Such type of customers overthinks each and everything. They will even ask you about the font style of your digital documents.
The professional and hardworking estate agent meet such challenging clients often. Such clients will not listen to them. It happens that the appraisal or proposal is in and looks good. The deal is just two weeks away from closing. All the related repairs, maintenance and negotiations are completed. All the things seem pretty good. Hence, the closing is in the bag. But suddenly the agents get to know that they are not interested in the deal because they do not think the deal as a perfect deal. They refuse for all the transactions. The agents try a lot to get their consent but all in vain.
The TV Junkie:
The estate agents sometimes fell steam with clients who are more than the TV junkies. Such customers are nothing more than trash. They have the knowledge of real estate business gathered by watching TV series for hours. By attending just two or more episodes of “income through property dealing”, they think they can make a perfect deal better than the estate agent. They will interrupt you by saying “But the agent on HGTV said…” It is really bothering. You will not like them, but still, you have to respect them for the sake of your business and clientship.
Such type of clients thinks they know more about the real estate than the professional agents. Such customers are similar to the TV junkie clients, only worse. They will try to let you and all the people around know about their in-depth knowledge of the property. They know that your experience f years has no significance. They assume that the professional team you have does not mean something for the business to run efficiently. They are of the view that you have nothing to do with the real estate. Hence, the clients know everything about the company, and they will not let forget it.
Such type of customers is always in a hurry. They do not have time to go in depths of the business, but they want the job done instantly. They do not have any idea about the dealings. They know nothing about the balanced space and timing. He just demands you to make your job done in no time. Such typical customers are nothing more than a headache. No job can be done hurriedly. If you do it in a hurry, there are many chances of mistakes and flaws in your work, which will make them regret later.
The social animal:
The social animals are also found everywhere in London. They are also included in the most annoying creatures on earth as the clients. The surveyors have done all their duties regarding the property to be dealt in. The estate agent arrives at the property. He knows that the deal is almost final. He turns on all the lights in the house. Makes a check on all the things on the property, sweep some dead bugs off the house and starts weeding in the backyard. Suddenly, he looks at some cars that start appearing in the garage of the home. Your client comes out of the vehicle exclaiming I brought my parents, siblings, some friends and a couple of cousins to the showing. Hope that’s cool.” The cousin’s kids are running wild in the house here and there. It makes you madden, but you can do nothing. The agents have to bear such terrible clients too.
The estate agents also get to deal with the customers who are careful in their dealings. The pays a lot of attention to your job and makes you understand the panic. They will disturb the agents at every single step demanding the details. They become so much cautious in the business that they started thinking that why they have hired the services of the estate agents. In such case, the agents should make them understand that their approach cannot be accomplished if they keep their unnecessary cautiousness.